Customer Support

Real humans, real homecare experience

No chatbots, no overseas call centres, no scripts. Every PatientCare support agent has worked in or around UK domiciliary care.

Reply within 1 hour during office hours, 4 hours outside.

In-app chat from any dashboard page. Average response: 4 minutes.

Mon–Fri, 9am–6pm GMT. UK landline, no premium rate.

Emergency line for system-down incidents, 24/7 every day.

Critical (P1)

Platform unavailable, data loss, safeguarding incident

15 mins

High (P2)

Module unavailable, payroll blocker, urgent CQC need

1 hour

Standard (P3)

How-to questions, configuration, training

4 hours

Low (P4)

Feature requests, suggestions, feedback

1 working day

All systems operational

Web dashboard Operational

Carer mobile app Operational

Payroll engine Operational

Email & SMS Operational

Reports & BI Operational

API Operational

Need to talk to a human?

Send us a message and someone will reply within the hour during office hours.